Product/Services Purchase Flow for your customers
Establishing a customer service flow is not just important for guiding the team’s work, but is vital for offering good service.
Customer service agents operate faster and more assertively when they understand the steps they need to follow. In addition, they give clearer information and reduce the time customers spend waiting for an answer.
To give an idea of how the time is optimized, the “canpathways.ca” showed that the most important aspect of a good customer service experience was resolving the issue quickly.
It is therefore clear how a well-prepared customer service flowchart is an advantage, as it helps:
- Organise the steps involved;
- Reduce operational costs;
- Standardise the service;
- Optimise the tasks;
- Help identify areas for improvement;
- Support brand loyalty by improving the customer service experience.