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How To Contact IRCC Directly about Delays or New Information in My Application

New Information in My Application

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If you want to contact Immigration, Refugees, and Citizenship Canada (IRCC) directly regarding delays or new information in your application, you can use the following methods:


  • The IRCC Webform is an online form specifically designed for inquiries about submitted applications that have exceeded processing times.
  • You can use the webform to update important details of your application, report technical issues with IRCC online services, and request urgent processing or replacement of your PR card (if you meet certain criteria).
  • On average, it takes approximately 30 days to receive a response via the webform. However, the response time may vary based on the complexity of the request.
  • IRCC will not respond to webform requests if your application is still within official processing time limits.
  • The webform can be accessed on the official IRCC website.


  • IRCC can be contacted by email for general or technical questions.
  • Before emailing, it is recommended to check the popular questions webpage to see if your query can be answered there.
  • For general queries, you can email [email protected], and for technical questions, you can email [email protected].
  • Response times for emails are typically 2-5 business days.


  • The phone option is available for individuals within Canada.
  • IRCC has both an automated telephone service (available 24/7) and a client support center with human-operated phone lines (available from 8 a.m. to 4 p.m., Monday to Friday).
  • The client support center can assist with general and case-specific inquiries, but they cannot make decisions on applications or expedite processing.
  • The phone number for both lines is 1-888-242-2100.

Global Case Management System (GCMS) Notes:

  • Applicants can order GCMS notes to obtain detailed information about their application.
  • GCMS notes include information about the application, the assigned immigration officer, application status, reasons for status, and any information submitted by a third-party representative.
  • GCMS notes are obtained through an Access to Information and Privacy (ATIP) request, and responses are expected within 30 days.
  • If you are outside Canada, you can have a representative (Canadian citizen, permanent resident, or individual/corporation in Canada) apply for GCMS notes on your behalf.

When using any of these channels, it’s essential to provide accurate and detailed information about your application to facilitate a more effective response from IRCC.
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